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Hi, I'm Carolina

Accomplished Project Manager with over 15 years of expertise in managing portfolios exceeding $650K. My expertise lies in delivering software development projects on time and collaborating with large cross-functional teams.

Beyond traditional project management, I have a robust background in business operations and marketing. My operations experience has enabled me to streamline internal processes by integrating automation and cutting-edge technologies, significantly boosting operational efficiency.

In marketing, I have crafted and executed strategies to plan, execute, and optimize digital marketing initiatives.

I am PMP certified and based in the Philadelphia Metro Region.

Feel free to reach out and say hello!

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Education

Baruch College | Bachelor of Business Administration in Entrepreneurship
Westchester Community College | Associate in International Business

Certification
Project Management Professional (PMP)

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Core Strengths 

Agile Project Delivery
Servant Leadership
Budget & Timeline Management 
Creative Thinking
Organization for Impact
Analytical Skills
Stakeholder Management

Industry Familiarity 

Marketing
Commercial & Residential Services
Higher Education
E-Commerce
Non-Profit
Manufacturing  

Platform Proficiency

Jira | Smartsheet | Confluence | ClickUp | Asana | Salesforce | MailChimp | HubSpot | Pardot | Infusionsoft | SharpSpring | Shopify 

Professional Experience

Digital Marketing Consultant | Growwn Marketing | Freelance

  • Develop comprehensive reports and polished decks to support various strategic initiatives. Analyze digital ad campaigns, identifying areas for improvement and presenting findings in brand-aligned presentations. Craft detailed creative briefs that specify requirements and conceptualize ads for paid media efforts, ensuring alignment with overarching marketing strategies

Project Manager | Charity Dynamics, Remote | Jan 2023 - Jan 2024 

  • Successfully launched over 6 concurrent projects, including fundraising event website modernization, HTML email campaign series, enhanced user functionality, and migration of core fundraising events to a new platform. Skillfully managed overlapping timelines and resources across multiple clients
  • Masterfully directed the software development lifecycle utilizing Jira, ensuring consistent release schedules and precise task tracking. Expertly managed stakeholders to ensure goal alignment, serving as the primary point of contact
Project & Implementation Manager | Think it First, Remote | Oct 2020 - Jan 2023

  • Executed simultaneous software development projects ranging from $5K-$130K. This included managing resources across multiple projects, conducting standup meetings, vetting the quality of deliverables, and stakeholder communication. Industry familiarity: Marketing, Home Services, Higher Education, E-Commerce, Non-Profit, Manufacturing
Operations Manager | ROAR for Good, Philadelphia, PA | Oct 2019 - Aug 2020

  • Planned and monitored the installation of personal safety trackers in over 6 Marriott villas, approximately 270 rooms while ensuring detailed communication with property management
  • Strategized enhancements to operational processes, improving efficiency and workflow
  • Advised on strategic planning, including staffing projections and organizational development
Communications Director | Indoor Environmental Solutions, Bronx, NY | May 2006 - Oct 2019
  • Promoted from Office Manager to Operations Manager, and then to Communications Director based on successfully restructuring departments, resulting in office staff efficiency and reduced project costs 
  • Supervised a team of 10+ in completing service projects while complying with industry standards 
  • Modernized accounting and marketing procedures, enhancing overall operational efficiency  

Co-founder and Creativity Leader | The North Fork Box, East Marion, NY | 2017 - 2020

  • Developed branding for a hyper-local subscription box company including logo design, website, print materials, and photography for social media profiles.
  • Set up and managed e-commerce store via Shopify – Created product database, pricing and shipping figures, discount codes, subscription structure, and tax settings
  • Created email automation marketing strategy and campaigns
  • Vendor procurement and cultivating relationships

Way back when...

Head of Office Operations | KSQ Design, White Plains, NY | 2015 - 2016

Successfully supported a team (20+ people) with daily workflow needs including processing official high-priority documents via AIA software, right hand to associates, and collaborated with teams out of state

Operations Manager | W42ST Magazine, New York, NY | 2014 - 2015

Following a successful startup launch, with a startup team of 4+, it was awesome to research and write articles and build connections with readers and folks from the community. Was the point of contact for insertion orders, HR inquiries, database management (Nimble), and magazine delivery logistics.

Client Engagement Manager | Dulce Bebe, Mamaroneck, NY | 2012 - 2014

Welcoming Moms-to-be in friendly retail space to ‘see’ their babies as they create a family memory via 3D ultrasounds. I also handled all billing and receivables, created direct marketing materials, and engaged with potential clients at company conferences.

Business Office Manager | Michael Mruz, LCSW, PC, Scarsdale, NY | 2009 - 2012

Following HIPAA confidentiality regulations, I maintained patient files and updated patient intake forms for efficiency and ease of processing. Collaborated with website developers with content for website re-design. Executive Assistant to practice owner.




Career Highlights

Website Development

New Website Build – The specifications included the ability to run many high-resolution images, extensive product filtering functionality, and compatibility with the e-commerce tracking structure.
#TeamAgile #Scrum

New Website Series – The Main website outlined the key functionality foundation, the next website in the series included new branding, design elements, and content structure.

HTML Email Campaign

Launched a well-organized
10-month
e-communication campaign with over 100 tasks.

Plot Twist: With 10+ email templates, 15 audiences, 2 different email platforms, and unique CTAs, I implemented an efficient task creation process to ensure consistency and eliminate risk of copy error.

Marketing & Branding

By restructuring the company's brand usage, I redesigned the website and aligned its online presence with print collateral. This resulted in increased brand recognition and customer engagement. 


New Brand Development: Including logo, social media accounts, physical products, and email marketing campaigns.

Internal Process Management

With a keen eye for efficiency and effectiveness, over the years I have implemented changes to internal processes that resulted in:

  • More visibility and collaboration with project documentation
  • More efficient workflow and meetings
  • Increased client engagement
  • A dynamic proposal/RFP delivery method